How do I view an available home?

It’s simple. You can view our properties – anytime Monday – Sunday 8 am – 9 pm! Click on the home page to see available homes and schedule a viewing for a time that is convenient.

Our statistics show that people usually like to look at properties after work or on weekends. We now have automated Self Service Showings with Tenant Turner. You can access our properties at a time that is convenient for you and your family.

Do you take Section 8?

We do offer Section 8 on some of our properties. Please call to confirm if the property you are interested in is Section 8 at (314) 888-5003. You must be approved by Section 8 for that specific property.

Basic Application Qualifications:

• Credit score of 550 or above
• No outstanding judgments, evictions,  or bankruptcies in the last 5 years
• No Felony Criminal Convictions within the last 10 years
• Income must be at least 2.5x the monthly rent amount
• Satisfactory rental history from previous or current landlord

Application Process

Please be aware that as part of the application screening process, you may be required to submit additional documentation, such as extra pay stubs, bank statements, tax returns, or other income-related records for employment and income verification. Any delays in providing these documents may result in extended application processing times.

Read Your Lease

We have made strong efforts to spell out each party’s responsibilities in your signed lease. A lease is a legally binding contract and its conditions are enforceable by law. If you should have any questions regarding the provisions outlined in your lease, please contact us.

When is the rent due?

Rents are due on the first day of each month. We strongly suggest signing up for a Resident Web Portal account and setting up Auto Payments. This convenient electronic feature will save you time, and money, and ensure that your rent is paid on time each month automatically. The owners of your residence have obligations they must meet and rely upon your rental payments. It is imperative your rent be paid on time. If your rent is late, a late fee will be assessed. If for some reason you are unable to make the payment on or before the first of the month, please contact your property manager immediately to let them know when we can expect payment. Please make payments as you are able to reduce your outstanding balance and avoid legal action.

Renter’s Insurance

Renter’s insurance is required for all residents for the entirety of their lease term. The property owner carries insurance on the residence itself but this policy will not cover your personal possessions.

How do I pay my rent?

There are a variety of ways to pay. The most convenient is the Resident Web Portal. The Portal allows you to pay using a checking, savings, credit, or debit account. You can even set up automatic rent payments to ensure you’re always on time. Please note that any credit card payments will be charged an additional 2.75% convenience fee.

If you are paying in cash we have several locations ready to process your payment through CashPay. Please note that we do not accept cash in our office.

For any additional questions regarding paying rent please call property management directly at (314) 858-1411.

Ameren (Electric) (800) 552-7583

Missouri American Water (866) 430-0820

Spire (Gas) (800) 887-4173 / (800) 582-1234

Republic (trash) (636) 947-5959

What if I have a maintenance issue after hours?

We are available for maintenance emergencies after hours. Please be advised that you should only call if the issue is a TRUE EMERGENCY. Our EMERGENCY Maintenance line is (314) 858-1411 Press 4.

• In case of a fire, call 911 and request assistance.
• In case of a burglary, prowler, or trespasser, call 911 and request assistance.
• In case of a power, water, sewer, or gas issue, call the appropriate utility company.

Maintenance Emergency Definition:

We consider any maintenance issue that causes an immediate or substantial threat of harm to a person or property. Maintenance emergencies should be reported immediately to the on-call maintenance department should the emergency be after office hours.

Since it is not always easy to determine if a maintenance issue reaches the emergency level, this guideline should help assist you. This list does not include every single situation that may arise, so please use your best judgment when contacting the staff after-hours. Non-Emergency during regular business hours, please contact the manager.

Guidelines for Emergency Maintenance:

Toilet

Upon submitting your maintenance request, turn off the water shut-off valve behind the toilet to prevent further overflow or flooding. This is an emergency only when the clogged toilet is the only toilet in the home and you have made every effort to clear the stoppage.

Broken Pipe

This will always be considered a maintenance emergency. Turn off the water valve that is associated with the broken pipe or the water main until our maintenance professional arrives. Do everything within your reasonable power to contain the leak to prevent flood damage.

Gas Odor

Please make sure to contact your gas provider (Spire (800) 807-4173) immediately. The smell of gas should be treated as an emergency. If you suspect a gas leak, turn off any gas sources and objects (appliances or mechanicals). The shut-off handle can be found on the supply line, which is generally located behind the appliance. Please provide us with an update on Spire’s findings.

The Following DO NOT Constitute a Maintenance Emergency

Missed Appointments & Neglect

Residents are responsible for any repairs found to have been caused by a resident’s misuse or neglect. Residents will also be held responsible for any service call appointment for which the resident fails to show.

Please note the residents are responsible for personal items. It is your responsibility to remove items from problem areas or areas around which a technician will be working. St. Louis Leasing Co. and our maintenance professionals will not be held responsible for items damaged as a result of a maintenance issue or repair. Additionally, the Owners property insurance will not cover your personal items as a result of a maintenance issue, broken pipe, fire, flood, tornado, etc. You should have renter’s insurance to cover your personal property.

Although your request may constitute an emergency, St. Louis Leasing Co. reserves the right to postpone or reschedule repair due to acts of God, forces of nature, emergency closures for safety or any other act beyond our control. St. Louis Leasing Co. will not reimburse residents who do not follow these guidelines and call outside vendors for repairs, nor will residents be reimbursed for hotel expenses.

We are here to maintain all homes in a safe and habitable condition, and to service you and your needs as efficiently as possible. We appreciate your compliance with these guidelines.

Remember

The property owner will expect you to return the residence in the same condition as you received it. In many cases, properties are returned to us in even better condition. We appreciate your tenancy and cooperation and look forward to a successful working relationship.